Items are shipped for delivery within seven days of purchase by Royal Mail Special Delivery for prints and courier for original artwork. We offer free delivery on all items in the UK, EU, USA and Canada. Countries outside these areas should contact Rachel Redfern directly to arrange for a courier quote. The most suitable courier service will be selected based upon your shipping address.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rachel Redfern is not responsible for these charges if they are applied and are your responsibility as the customer.
Please contact us before returning any items - artwork sent back without first requesting a return will not be accepted. Returns up to 14 days after delivery will be accepted if the artwork is in the same condition that you received it and in its original packaging. We reserve the right not to accept any returns which do not comply with this criteria.
We'll notify you once we’ve received and inspected your returned artwork. If the above criteria has been followed, you’ll automatically be refunded on your original payment method.