terms & conditions

 uk and international delivery

Items are shipped for delivery within seven days of purchase by Royal Mail Special Delivery for prints and courier for original artwork. We offer free delivery on all items in the UK, EU, USA and Canada. Countries outside these areas should contact Rachel Redfern directly to arrange for a courier quote. The most suitable courier service will be selected based upon your shipping address.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rachel Redfern is not responsible for these charges if they are applied and are your responsibility as the customer.

returns policy

Please contact us before returning any items - artwork sent back without first requesting a return will not be accepted. Returns up to 14 days after delivery will be accepted if the artwork is in the same condition that you received it and in its original packaging. We reserve the right not to accept any returns which do not comply with this criteria.

To return an artwork, please email This email address is being protected from spambots. You need JavaScript enabled to view it., with your order number or proof of purchase. You will be responsible for organising the return and any costs.


We'll notify you once we’ve received and inspected your returned artwork. If the above criteria has been followed, you’ll automatically be refunded on your original payment method.

damaged artwork

Please inspect your artwork upon receipt. If there is any damage to your package when receiving it, it must be noted on the delivery note when the package is signed for. In the unusual event that your artwork arrives damaged in any way, please contact us soon as possible at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number. For insurance purposes, please photograph any damage to both the artwork and the packaging - we will not be able to process your refund without this documentation.

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